Delivering effective customer service

  We at Brazilian Creams are focused on delivering the best customer service possible. So that our brand is synonymous with quality and commitment to the customer.

 During this branding process, we will have some steps to take so that all our customer service processes are efficient and effective.

-First, we have to try to understand the needs and expectations of our customers: 

• Brazilian Creams method to comprehend our customers will be by communicate with our consumers on a regular basis and listen to their worries. 
• At the beginning of the market introduction phase, we will offer discounts and amenities in exchange for satisfaction surveys and tips on what we can improve in our service.

-After a first contact with our customers and a relative understanding of their expectations, we at Brazilian Creams will try Exceeding Customer Expectations.

With the very competitive market in which we find ourselves lately, it is essential to exceed customer expectations in order to make the consumption of our creams a fantastic experience. With this, our marketing will have a free leverage that will be the repercussion of our brand on the part of our customers.

-Even though we do our best to provide customer service, there will be times when A Customer Demands Something You Cannot Do..

"At times, the customers demands for a discount you can not give, a feature you can not build or some customization you can not do. Customer service professional often finds themselves in these scenarios. First, we need to  whether the demands made by customers can be met. If yes, then what will the cost of it   in terms of resources, time and money. And finally, we need to weigh it against the amount the customer is going to pay us. If it justifies the equation  we may go ahead. If not, then we can politely say no to the customer and explaining them honestly that whatever they are demanding is not economically feasible for your business. In most cases, they will understand."

- We will deal with all types of customers and possibly some will be dissatisfied and angry. Even with a well-aligned and streamlined customer service process, we will at some point make mistakes.

 The challenge is  to gracefully handle angry customers. Our response can make the customer a good or bad promotion for our business. We have to keep in mind that in this case we will always have to look for solutions for our customers problems. 

 After analyzing some difficulties that our customer service may face in due course and studying some solutions and challenges. We have Hiring and Training Service Professionals as a tool to help provide good customer service performed by us at Brazilian Creams. It is extremely important to hire employees who are well aligned with the methodology implied by us to offer our customers pleasant experiences.